Resources

Resources

Warning Signs Your Customer Service Employees Are Headed Out The Door

Having a high staff turnover can cause a lot of problems for your business. It can cost you time and money, and lower the morale among staff. It is important to try your best to retain staff members by keeping them happy and satisfied, and therefore preventing headaches further down the line. It’s vital to ...

5 Creative Ways To Increase Employee Engagement at your Call Centre

Working in a customer service role can be a hard slog. You often have to deal with disgruntled customers, it can sometimes be a high pressure job, and you have to continuously work towards performance targets. Then to stay on track you must stay focused, ignoring workplace distractions and giving your all to your work ...

How Call Centres Can use Technology To WOW Their Customers

These days, we have so much technology at our fingertips that it’s easy to create unique customer experiences for each and every customer, every time they call into your call centre. These experiences can be tailored to suit individual needs and wants, creating top quality customer service and delightful user experiences. Long gone are the ...

Tips To Optimise Call Centre Productivity

It can be a gruelling job to work in a call centre each day, with numerous customer enquiries and complaints coming through on the phones. Sometimes, as a call centre manager, it can seem daunting to motivate and increase the productivity of your call centre staff. But the good news is that it can be ...