Profit Works Training & Consulting offers highly interactive and effective call centre training and consulting solutions for sales and customer care professionals across all industries. Our programs focus on critical areas such as improving service levels, increasing employee engagement, optimising operations, and raising the overall value of the call centre and in turn, the overall value of your organisation.
We partner with many of the top customer care and sales organisations across Australia – providing them with best practice call centre management knowledge and skills. And we are constantly updating and fine tuning our training to keep pace with the ever changing trends and challenges within the industry.
At Profit Works, we believe in understanding both the numbers and the human factor of a call centre. The sweet spot is where these two meet. We go beyond the numbers and help our clients to understand how to make them work for the overall improvement of the call centre, the agents and the customer.
Since 2012 Profit Works’ team of specialist Trainers and Consultants have been transforming call centres of all sizes and across all industries into high performing and cohesive business units.