Profit Works specialises in Call Centre Optimisation through tailored end-to-end solutions.
We help phone based Sales and Customer Service teams of all sizes to perform at their optimum capabilities and efficiencies

Profit Works Training & Consulting offers highly interactive and effective call centre training and consulting solutions for sales and customer care professionals across all industries. Our programs focus on critical areas such as improving service levels, increasing employee engagement, optimising operations, and raising the overall value of the call centre and in turn, the overall value of your organisation.


We partner with many of the top customer care and sales organisations across Australia – providing them with best practice call centre management knowledge and skills. And we are constantly updating and fine tuning our training to keep pace with the ever changing trends and challenges within the industry.


At Profit Works, we believe in understanding both the numbers and the human factor of a call centre. The sweet spot is where these two meet. We go beyond the numbers and help our clients to understand how to make them work for the overall improvement of the call centre, the agents and the customer.


Since 2012 Profit Works’ team of specialist Trainers and Consultants have been transforming call centres of all sizes and across all industries into high performing and cohesive business units.


  • Yes Optus
  • Glasshouse
  • Virgin
  • CPM
  • Battery World
  • Courtesy Cars
  • Flyers in the Shire
  • Chamberlain
  • Barrenjoey
  • Alkhemy

Our Team

Sarah Savvas
Owner & Founder

Sarah Savvas is the Owner and Founder at Profit Works Training & Consulting. Sarah is an experienced corporate trainer and consultant  who specialises in call centre improvement and management. With a degree in Media & Communications and qualifications in Business Management and Corporate Training, as well as having owned two previous sales and customer service based businesses of her own, Sarah has a keen understanding and appreciation for the importance of the Customer Experience when looking to increase sales and grow a business.

Sarah has worked with many of the top call centres in Australia and specialises in working with call centres of all sizes across all industries to understand and improve their organisational functionality and sales effectiveness.

Penny Blank

Specialist Trainer / Consultant

Penny has been a trainer and consultant for over 20 years and she specialises in Sales, Customer Service and Business Process Management

Are you ready to start building a high performing Sales and Customer Service team and create a strong and loyal customer base?